Contact Us Policy

This Contact Us Policy outlines how you can reach craftedlodge for inquiries, support, or feedback regarding products, orders, or website use.
We aim to provide clear guidance for all customers while ensuring timely and effective communication.

1. Customer Support

Our customer support team is available to assist with:

• Questions about products, specifications, or availability

• Guidance on placing orders and completing payments

• Clarifications regarding shipping, delivery, or tracking

• Assistance with refunds, returns, or exchanges

We encourage customers to contact us for any concerns, and our team will respond as promptly as possible during business hours.

2. Contact Channels

You can reach craftedlodge through the following methods:

• Email: europcare@craftedlodge.com – ideal for detailed inquiries or document submission

• Phone: +1 (346) 766-4457 – for quick support or urgent questions

• Mail: 1213 Misty Dr, Midlothian, TX, 76065, US – for formal correspondence or returns requiring documentation

3. Business Hours

Our support team is available according to Australian Time:

• Monday to Friday, 09:00–12:00 & 14:00–18:00

Messages sent outside these hours will be addressed on the next business day.

4. Response Time

• Emails are usually responded to within 1–2 business days.

• Phone inquiries are attended during business hours; if lines are busy, a callback may be arranged.

• We strive to provide helpful and informative responses while respecting your time and queries.

5. Information You Should Provide

To help us assist you efficiently, please provide:

• Order number or invoice reference (if applicable)

• A clear description of the issue or request

• Your preferred contact method and time

Providing accurate details allows us to address your inquiry more quickly and accurately.

6. Privacy and Security

When contacting us, any personal information shared will be handled in accordance with our Privacy Policy and GDPR Policy.
We take care to maintain confidentiality and secure any data provided through email, phone, or mail.

7. Limitations

• We are unable to accept requests through social media channels that involve sensitive payment or personal data.

• Urgent matters should be communicated via phone during business hours for immediate attention.

• We do not guarantee responses outside the stated business hours.

8. Contact Summary

Street Address: 1213 Misty Dr, Midlothian, TX, 76065, US
Customer Service Phone: +1 (346) 766-4457
Customer Service Email: europcare@craftedlodge.com
Business Hours (Australian Time): Monday to Friday, 09:00–12:00 & 14:00–18:00