his Shipping Policy explains how orders from craftedlodge are processed, shipped, and tracked.
It should be read alongside our Refund Policy and Return and Exchange Policy.
We currently deliver to all regions of Australia.
Shipping to locations outside Australia is not supported at this time.
Orders below 159.99 AUD are charged a shipping fee of 3.99 AUD.
Orders equal to or above 159.99 AUD qualify for free shipping.
Shipping fees are calculated at checkout and displayed before completing the order.
Orders placed before 18:00 (Australian Time, Monday to Friday) are processed the same day.
Orders after 18:00 or on weekends/holidays are processed on the next business day.
Once the order is confirmed, it typically takes 1–3 business days to prepare for shipment.
Processing may take slightly longer during peak periods or public holidays.
After dispatch, delivery is usually completed within 5–10 business days depending on the destination and logistics provider.
Please note that these are estimated timeframes and actual delivery may vary due to unforeseen circumstances.
Orders are shipped through trusted Australian carriers such as:
Australia Post
Sendle
CouriersPlease
You may receive tracking information once the shipment is dispatched.
After shipping, you will receive an email with the order number, payment confirmation, and logistics provider details.
You can track your order on our website’s “Order Tracking” page by entering your email or phone number along with the order number.
We are not responsible for damage or loss incurred during shipping if items are handled by the carrier.
Changes or cancellations to shipping after dispatch may not be guaranteed.
Ensure that the delivery address provided is accurate, as errors may cause delays or additional charges.
Some shipments may require a signature upon delivery.
Please check items immediately upon receipt and report any visible damage to our customer service team.
For shipping inquiries:
Street Address: 1213 Misty Dr, Midlothian, TX, 76065, US
Customer Service Phone: +1 (346) 766-4457
Customer Service Email: europcare@craftedlodge.com
Business Hours (Australian Time): Monday to Friday, 09:00–12:00 & 14:00–18:00
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