This Refund Policy outlines the procedures and conditions for requesting a refund for orders placed with craftedlodge.
It should be read together with our Order Cancellation Policy and Return and Exchange Policy.
Refunds may be considered in the following situations:
Orders cancelled within the timeframes defined in the Order Cancellation Policy
Returned items approved under the Return and Exchange Policy after inspection
Products that are defective, damaged during shipping, or not as described
Requests outside these scenarios may not qualify for a refund.
Approved refunds will be returned to the original payment method used during checkout, including Visa or MasterCard.
Refunds cannot be transferred to alternative accounts or third-party payment services.
Once a refund is approved and submitted for processing:
The refunded amount usually appears in your account within 3–7 business days
Timing may vary depending on the bank or card issuer's processing schedules
If a refund does not appear within the expected timeframe:
Verify your bank or card statement for pending transactions
Contact your financial institution for additional clarification
You may also reach out to our customer service team for assistance in checking the status.
Refunds cover the cost of eligible items only.
Shipping fees are generally not refunded unless specified in the Return and Exchange Policy.
Any delays caused by financial institutions or payment intermediaries are outside the scope of this policy.
This Refund Policy works together with:
Order Cancellation Policy – outlines conditions for cancelling orders
Return and Exchange Policy – details how returned items are handled
These policies provide further information about eligibility, submission, and processing.
For refund-related inquiries, you can reach us as follows:
Street Address: 1213 Misty Dr, Midlothian, TX, 76065, US
Customer Service Phone: +1 (346) 766-4457
Customer Service Email: europcare@craftedlodge.com
Business Hours (Australian Time): Monday to Friday, 09:00–12:00 & 14:00–18:00
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