This Privacy Policy explains how craftedlodge collects, uses, and protects personal information from users of our website.
It should be read together with our GDPR Policy for detailed rights and legal grounds.
This policy applies to all visitors, customers, and users interacting with our website, including browsing products, placing orders, or contacting our support team.
It covers the personal data collected online and the methods used to ensure its security.
We may collect the following types of personal information:
Contact and identification details: Name, email, phone number, shipping and billing addresses
Order information: Products purchased, payment method, transaction details
Website activity: Browsing patterns, device and browser information, cookies
Voluntarily provided information: Feedback, inquiries, or communication through customer support
Data is collected only as necessary for operational purposes and customer service.
Collected data is used for purposes including:
Processing and fulfilling orders
Managing payments and shipping
Providing customer service and responding to inquiries
Improving website experience and personalization
Complying with legal or tax obligations
Data is never sold to unrelated third parties for marketing purposes.
Our website uses cookies and similar technologies to:
Remember user preferences
Track session information for order processing
Improve website performance and analytics
Users have the right to manage cookie preferences and can opt out where applicable.
Personal information may be shared only with parties necessary for:
Order fulfillment and shipping
Payment processing and financial verification
Compliance with legal or regulatory requirements
Data is not transferred for unrelated commercial purposes.
We retain personal data only as long as necessary to fulfill its intended purpose or to meet legal obligations.
Once no longer required, data is securely deleted or anonymized.
Under this policy and the GDPR Policy, users have the right to:
Access their personal information
Correct or update data
Request deletion where legally permitted
Object to or restrict certain processing activities
Withdraw consent previously provided
Requests are handled promptly according to applicable regulations.
Reasonable technical and organizational measures are implemented to protect personal data from unauthorized access, alteration, or loss.
Security practices are regularly reviewed and updated as needed.
This Privacy Policy may be updated periodically to reflect operational or regulatory changes.
The version published on the website at the time of access applies.
For questions about this Privacy Policy or your personal data:
Street Address: 1213 Misty Dr, Midlothian, TX, 76065, US
Customer Service Phone: +1 (346) 766-4457
Customer Service Email: europcare@craftedlodge.com
Business Hours (Australian Time): Monday to Friday, 09:00–12:00 & 14:00–18:00
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