Order Cancellation Policy

This Order Cancellation Policy explains the conditions and procedures for cancelling orders placed with craftedlodge.
It is designed to be read together with our Refund Policy and Return and Exchange Policy.

1. Cancellation Conditions

• Orders that have not yet been shipped can be cancelled within 48 hours of placement.

• Orders placed after 48 hours or those already shipped cannot be cancelled directly. In such cases, you may wait for delivery and then follow the return process as outlined in our Return and Exchange Policy.

• Orders with payment issues or incorrect information may be reviewed on a case-by-case basis before cancellation approval.

2. How to Request Cancellation

To cancel an order, please contact our customer service team using either phone or email and provide the following:

• Order number

• Payment confirmation or receipt

• Reason for cancellation (optional but helpful)

Our team will review your request promptly and confirm whether cancellation is possible.

3. Cancellation Confirmation and Refund

Once a cancellation is approved:

• You will be notified via the contact method you provided

• Refunds will be processed in accordance with the Refund Policy

• The refunded amount is generally returned to the original payment method within 3–7 business days, depending on banking procedures

4. Limitations and Considerations

• Cancellation requests submitted after shipment cannot be processed until the item is returned

• Any fees related to returns after shipping may be subject to the conditions outlined in the Return and Exchange Policy

• Ensure that the contact details provided are accurate to avoid delays in processing

5. Contact Information

For order cancellation requests or inquiries:

Street Address: 1213 Misty Dr, Midlothian, TX, 76065, US
Customer Service Phone: +1 (346) 766-4457
Customer Service Email: europcare@craftedlodge.com
Business Hours (Australian Time): Monday to Friday, 09:00–12:00 & 14:00–18:00