Payment Method Policy

This Payment Method Policy explains how payments are processed for purchases made on craftedlodge, including accepted methods, security, and related procedures.

1. Accepted Payment Methods

We currently accept only the following:

• Visa

• MasterCard

All payments must be authorized at the time of purchase to successfully complete the order.

2. Payment Processing

• Payments are securely processed through trusted payment gateways.

• Orders will only be shipped once payment has been successfully authorized.

• After payment, you will receive an email confirmation with your order summary.

3. Currency

• All prices are displayed in Australian Dollars (AUD).

• Your bank or card issuer may apply a slight adjustment based on exchange rates if your account is in another currency.

4. Security Measures

• We use encryption and other technical safeguards to protect payment information.

• Card numbers and CVV codes are never stored on our servers.

• Our payment processors comply with PCI DSS (Payment Card Industry Data Security Standard).

5. Payment Issues

• If your payment fails, please try a valid Visa or MasterCard.

• Orders with unresolved payment issues may be cancelled according to our Order Cancellation Policy.

• Our customer service team can assist with billing inquiries or troubleshooting failed payments.

6. Refunds

• Refunds are issued back to the original Visa or MasterCard used for the purchase.

• Approved refunds typically appear in your account within 3–7 business days, depending on your bank or card issuer, in line with our Refund Policy.

7. Contact Information

For payment-related inquiries:

Street Address: 1213 Misty Dr, Midlothian, TX, 76065, US
Customer Service Phone: +1 (346) 766-4457
Customer Service Email: europcare@craftedlodge.com
Business Hours (Australian Time): Monday to Friday, 09:00–12:00 & 14:00–18:00